What To Expect

Step 1: Book Your Time

Choose a slot that suits you — we've made it easy to fit into your day. Once you're booked we’ll send you a confirmation and a friendly reminder so you're all set.

Step 2: Complete Your Skin Form

Tell us everything we need to know about your skin - your concerns, current routine, lifestyle and goals. The more detail you share, the more personalised and effective your recommendations will be. This is where we start building your skin story.

Step 3: Meet With Your Therapist

Jump on a private 15–20 minute Zoom consultation from the comfort of your home. this is your time to chat through your skin, ask questions, and get expert advice - real guidance tailored to you.

Step 4: Receive Your Personalised Plan

After your consultation, we’ll create a tailored skincare plan designed specifically for your skin. You’ll receive clear product recommendations, simple steps to follow, and access to professional-grade skincare.

Our prescription skincare ranges are only available via consultation and require a password to purchase—this ensures you’re using the right products for your skin. Once your plan is ready, you’ll receive your exclusive access. (We also have a selection of products available without a password for easy top-ups.)

Why Skin Consultations Matter

A professional skin consultation takes the guesswork out of your routine (and your bathroom shelf). No more buying products that almost work or jumping on every new trend. Instead, you’ll get clear, personalised advice based on what your skin actually needs—because great skin isn’t about luck, it’s about the right plan.

During your consultation, you’ll walk away with a customised skincare plan tailored to your skin, your concerns, and your goals. We’ll recommend the exact products your skin needs (and what to avoid), show you how to use them correctly, and simplify your routine so it actually works. You’ll also gain a better understanding of your skin—what it needs, why it behaves the way it does, and how to support a strong, healthy skin barrier long-term.

With over 45 years of combined experience, you’re in very safe hands. Naomi brings over 20 years, and Caroline over 25 years in the industry, working across a wide range of professional brands and advanced treatments. We’re big believers in ongoing education, staying up to date, and keeping things real when it comes to skin. We’re also very passionate about skin health (especially barrier health) and genuinely love helping you reach your skin goals—because there’s nothing better than seeing your skin thrive.